Quotes and booking confirmation
An inquiry, calculator estimate or request for availability is not a reservation. The quotation should identify the contracting provider, equipment, dates, delivery address, service inclusions, total charges and required approvals. The provider confirms when payment, signatures and scheduling requirements have been completed.
Payment and recurring rentals
Payment timing and accepted methods are stated with the order. Do not send card information through this website’s inquiry form. For an ongoing rental, confirm the billing cycle, next charge date, recurring amount, automatic-payment authorization and whether unused portions can be prorated. A four-week period means 28 days, not a calendar month.
Changing or cancelling an order
Contact the provider named on your order as soon as a change is needed. Ask for written acknowledgment and the resulting charge or refund. Cancellation deadlines, nonrefundable windows and refund amounts vary by agreement and timing; this website does not create a universal free-cancellation period.
Before paying, request the exact cancellation cutoff, how weekends or holidays are counted, any fees after dispatch, and what happens if the provider cannot fulfill the order. A pending request is not an approved cancellation until acknowledged.
Delivery, access and placement
Provide accurate access information and obtain the necessary property or venue permissions. Discuss public-space requirements with the relevant authority. Keep the agreed route and placement usable. Arrival preferences and requested advance calls are subject to the confirmed arrangements.
Ask how failed access, waiting, additional trips or relocation will be charged. Do not assume the provider can place equipment through every gate, on a slope or beyond its service reach.
Use, servicing and damage
Use equipment as instructed and keep service access available. Contact the provider before moving equipment or changing a connection. Report a fault, spill or damage promptly using the order contact. The agreement should explain responsibility for damage, misuse, loss, property protection and any related charges.
Extensions and pickup
Confirm extensions before the agreed end or renewal date. Unless removal is expressly scheduled, request pickup and retain the acknowledgment. Ask when billing stops, whether a collection fee applies and what happens if access prevents collection. Keep the route open until removal is complete.
Questions about your order
Call (510) 966-0182 or use the contact details on your invoice. Keep the quote, approval, payment receipt, change confirmations and collection record together.